In the app
Open BagDrop, go to Account, and choose Delete account. The app shows what happens to anything still on your account, including any balance and any bags you are holding, before you confirm.
Before deleting, withdraw any balance you can and ship any bags you want to keep. Deleting the account cannot be undone.
Without the app
Email support@bagdrop.live from the email address on your BagDrop account, with the subject “Delete my account”. We may ask you to confirm the request before we act on it, so that nobody else can close your account. We will reply when the account has been deleted.
If you signed in with Apple and chose to hide your email, or no longer have access to the address, include your BagDrop username so we can find the account.
What is deleted and what is kept
Deleting your account closes it and removes your profile. Some records are kept for a fixed time afterwards, as set out in our Privacy Policy:
| Category | How long it is kept |
|---|---|
| Account and profile data | 24 months after the account is closed |
| Transaction and payment records | 7 years, to meet tax, accounting and regulatory obligations |
| Tax forms and taxpayer ID records | 7 years |
| Support correspondence | 24 months after the request is resolved |
| Marketing preferences and suppression lists | Kept, so we can keep honoring an opt-out |
After those periods the data is deleted or de-identified. What happens to a remaining balance or held bags is covered in our Terms of Use.
Questions about your data: privacy@bagdrop.live. See also our Privacy Policy and Terms of Use.